SHIPPING POLICY

We offer our clients the safest shipping option sending all items via Sendle. We provide a trackable reference number for all orders. Orders are shipped within 3 business days. You can expect to receive your parcel withing 7 - 10 business days.
In case of a delay or lost item it is possible to track down where the system has failed. We are not responsible for items lost in transit but we will do our best to find a satisfying solution as we work with our shipping partner Shippit.
 
​If you live local and would like to pick up your order from our Cobbitty location please make this selection at checkout.  We will send you an SMS when your order is ready (usually within 3 business days).  
 
We take the greatest care in packaging all of our items for safe delivery. We do not take responsibility for breakages during transit. If by chance your items arrived damaged, please contact us immediately via email @ amberandjadecrystals@gmail.com within 7 days of receipt describing the problem and attaching a photo of the damaged item.
 
We source our products both locally and Internationally and they are all dispatched from our Cobbitty location - they are not drop-shipped. Delivery times may vary depending on delivery State.

RETURN & EXCHANGE POLICY

Our policy is valid for 30 days. We are unable to offer you a refund or exchange if 30 days have passed after your purchase.


Your item must be unused and in the same condition as when you received it in order to be eligible for a return. It has to be in its original box as well.

 

A receipt or proof of purchase is required to complete your return.

We will not issue a refund if the customer claims that they did not read the product description and were unaware of certain characteristics that are stated in the description. If the information is included in the title or product description, we will not issue a refund if you claim that you were unaware of part of the contents.

Only partial reimbursements are available in some circumstances (if applicable)
Any item that is not in its original state, is damaged, or is missing parts due to circumstances that are not our fault.
Any item returned more than 30 days after delivery will be charged a restocking fee.

 

Refunds are available (if applicable)
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We'll also let you know whether your refund has been approved or denied.
If you are authorised, your refund will be processed, and a credit will be given to your credit card or original mode of payment within a five business days.

Refunds that are late or absent (if applicable)
Check your bank account again if you haven't gotten a refund yet.
Then call your credit card company; the refund may take some time to appear on your account.
The next step is to call your bank. Before a refund is posted, there is usually some processing time.
If you've done everything listed above and still have not received your refund, please email us at amberjadecrystals@gmail.com.

Items on sale (if applicable)
Only regular-priced items are eligible for refund; sadly, sale items are not.


Exchanges (if applicable)
Only defective or damaged items will be replaced. Send us an email at amberjadecrystals@gmail.com and send your item to us at the address provided to you on email (if you need to exchange it for the identical item).

Shipping
You should mail your product to Amber + Jade, to the address we provided you on email.

You will be responsible for any shipping expenses associated with returning your goods. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.

The time it takes for your returned product to reach you will vary depending on where you reside.

If you're delivering an item worth more than $75, you should use a trackable delivery service or get shipping insurance. We can't promise that we'll get your returned item. 

 

 

PAYMENT METHODS
Credit Card/Debit Card via secure STRIPE Payment Gateway
Cash on Collection
Direct Deposit